Return & Refund Policy
3 months ago Updated
Pivo will gladly accept the return or exchange of products in new condition within 30
calendar days of the delivery date, as long as the returned product
meets our terms and conditions. Before you start your return, here are a few things you need to
know:
What are the return conditions?
You may request a return within 30 calendar days of receiving a Pivo product if the
product
is still in new condition
Only products purchased from the Official Pivo Online
Store for your own use
If you purchased one of our Packs, you must return the whole Pack in new condition
All items should be returned in their original packaging
Pivo doesn't provide a return
label and return shipping fees aren't refundable
The original shipping fees will be deducted from the refund
Official Pivo Online Store:
pivo.ai, getpivo.com, pivoriders.com, pivorealestate.com
What if my item is defective?
You may request a return or replacement within 30 calendar days of receiving a Pivo
product
if the product has a manufacturing defect
After 30 calendar days, Pivo will replace
the product in accordance with the return conditions above
You'll be required to provide video proof clearly showing the defect
Note: Without any supporting documents to prove the defect, Pivo won't
be able to honor the return of your item(s).
How do I return my item(s)?
To notify us of your return, please contact our customer support team through email:
support@topratd.com
.
Include the order number,
the item(s) you wish to return, a photo of the items, and the reason for the return.
If your request is eligible for a return, Pivo will provide you with further instructions
on where to ship your return.
Please note that Pivo doesn't provide a return label.
Returns must be sent back with a trackable method within 14 calendar days of your return
request.
Please be sure to obtain and share with us
a copy of your tracking number. Without a return tracking number, Pivo may not be able to honor
your return if it gets lost in transit.
Don't forget to let us know which shipping carrier you used.
Note: Don't send your return to the address on your package or refuse the package without
confirmation from Pivo. It may not be our return address and will affect the processing of your
return.
Where do I return my item(s)?
We have warehouses located in different countries and the return location for your
item(s)
would depend on where you're located in:
If you're located in New Zealand or Australia, returns will be shipped to our warehouse in
Australia
If you're located in Canada or US, returns will be shipped to our warehouse in the US
If you're located
in Europe, returns will be shipped to our warehouse in Europe
If you're located in any other country, returns will be shipped to our warehouse in South
Korea
Note: Don't send your return to the address
on your package or refuse the package without confirmation from Pivo. It may not be our return
address and will affect the processing of your return. Please submit the Return and Refund Form
and we'll provide
you with the proper return instructions and address.
What if my order got returned to sender?
If your package is returned by the local post office or customs, Pivo will arrange
reshipment and no refund will be issued in this situation. If the reason for the
return is a result of a customer error, a reshipping fee and return fee will be charged. This
fee
will depend on the shipping country.
Reason(s) of return because of the customer:
Shipping address is wrong or incomplete
Invalid contact information
No reply to the notification emails sent by Pivo
Customer refuses to accept package/pay tax fee/complete customs clearance
Package not collected by the deadline
How can I get refunded?
When the return is confirmed by the seller and isn't the result of one of the customer's
faults listed above, our refund process will begin.
Once the returned package is received and processed by our facilities, your refund will be
credited to your original payment method minus the initial shipping fees.
Refunds can take up to 14 business days to be credited back to you depending on your payment
method and your bank.
Note: Pivo may amend the Return & Refund Policy terms from time to time, including
instances
where there's a change of law.